We want you to love your Jecket jacket. If you're not completely satisfied, return it within 30 days of delivery for a full refund.
Email info@jecket.shop with your order number and the item(s) you wish to return. We'll send you a return authorization and instructions within 24 hours.
Once we receive and inspect your return, your refund will be processed within 3-5 business days. Refunds are issued to the original payment method.
If your item arrives damaged or defective, contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.
Need a different size or color? Return your original item for a refund and place a new order for the correct item. This ensures the fastest exchange process.
Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly. We recommend using a trackable shipping method.
Questions about returns? Email info@jecket.shop or call +1 (415) 665-2199.